Terms and Conditions

Your Privacy
We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Changes to our Policy
Our Policy is intended to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via e-mail. Please periodically review our Privacy Policy for changes.

What shipping options are available?
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address. Your shipping costs will be displayed in your Shopping Cart before you buy.

How do I change my shipping or billing address or my account email address?
You will need to send us either an e-mail stating the appropriate changes. How do I cancel all or part of an order? You will need to send us an e-mail immediately if you wish to cancel any or all of your order. Orders are processed daily to our suppliers up to several times a day to ensure quick processing. Once an order has been sent to our suppliers, it may not be possible to cancel it. If your cancellation is unsuccessful, we will notify you by e-mail. Please note: we do not offer refunds. All goods are sold on an "as-is" basis.

Delivery

General shipping information

PLEASE NOTE: WE WILL NOT SEND ANY ORDER UNTIL WE RECEIVE YOUR PAYMENT

IF WE DO NOT RECEIVE YOUR PAYMENT WITHIN 14 DAYS (30 DAYS FOR OUTSIDE AUSTRALIA) YOUR ORDER WILL BE CONSIDERED AS CANCELLED AND THE GOODS WILL BE RETURNED TO STOCK. NO EXCEPTIONS. THERE ARE NO EXTENDED PAYMENT TIME FRAMES.

ALL PRICES DISPLAYED HEREIN ARE IN AUSTRALIAN DOLLARS AND DO NOT INCLUDE POSTAGE. POSTAGE FEES ARE CALCULATED WHEN YOUR ORDER HAS BEEN MADE

Shipping charges are affected by a variety of factors, especially when shipping to a non-Australian. destination. Due to changes with Australia Post, shipping rates and policies are subject to change without notice. All available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart before you complete your order. Our various product lines do not all ship from the same place. We will inform you when you make your order. When you combine items in your order that ship from more than one location, some additional shipping charges will be incurred. Please ensure your shipping address is correct before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error. All dates are approximate delivery times. Please note that these time frames are only estimates, and apply from the time your order leaves us, not from the time you place your order. If you have questions about shipping issues that are not answered here, please visit our contact us.

Australian shipping
Shipping and handling charges to destinations within Australia are determined by the quantity and type of merchandise ordered. Orders shipped via Australia Post (or Registered Mail from the Post Office) are not guaranteed to be delivered within a certain time frame, and may take up to 3 weeks to arrive. The shipping fees are noted in the shopping cart when you make your order. If some items are backordered (not in stock) when you place your order, Australian residents will be given the option via an e-mail to have the backordered items shipped separately when they become available for an additional $2.50. If you choose this option, your order will arrive in more than one package. You will receive email confirmations when each portion of your order ships.

Non-Australian shipping
Non-Australian shipping & handling charges and available shipping methods are determined by destination, type and weight of merchandise ordered and the shipping method(s) you choose. For the purpose of calculating shipping charges, the number of items in a multi-CD box set is determined based on the price of the unit. Music videos, vinyl records and T-shirts may count as 2 or 3 items each. The actual total will appear in your Shopping Cart before you place your order. In the event that an order shipped by Air Parcel Post is lost en route, we must wait for the claim to be processed. This can take up to 6 months.

Taxes, customs duties and VAT Customs duties and taxes (non-Australian destinations)
Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from Roxette On-line's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

Customs sticker
Roxette On-line is required by law to declare an accurate monetary value on all non-Australian shipments. We are unable to honor any requests to suppress the value of an order on the customs sticker.